Returns Policy

REFUNDS
All refunds will be credited directly to your original method of payment. Delivery charges are non-refundable.

On receipt of a return, we will process the refund as soon as possible. We estimate refunds will be made by the provider of your payment method within 7-10 working days. Working days are Monday to Friday excluding US public holidays.

If you are not satisfied with your purchase you may return it to us by post using a delivery service of your choice or in store, within 14 days of receipt, and we will issue a full refund. Please see exceptions and requirements below:

The item must be returned in its unworn original condition, with all paper tags and barcode labels attached
When trying the item on, please be extra careful if wearing makeup or fragrance that could stain or perfume the item.
We reserve the right to refuse a refund if an item is returned in unsuitable condition, worn or stained. We will not be able to accept a garment without its original tags.
RETURN BY POST (US)
All orders can be returned by post using the delivery service of your choice. To request a return, either returned by post or in store, please use our online returns service.

Once you have shipped your items back to us, we will email you to let you know once your return parcel has been received and your refund is completed.

Please note we do not cover return shipping costs. We recommend to hold on to your postage receipt and tracking number. For peace of mind, you may want to send the parcel using a delivery service that insures you for the value of the goods, should the parcel get lost.

Please, remember the return of the items is your responsibility until they reach our warehouse, so make sure it's packed up properly and protect from getting damaged on the way.

INTERNATIONAL RETURNS
International customers wishing to return items from their purchase should follow the same instructions as US returns and, in addition, make sure you place a copy of the original order confirmation (or invoice) inside the parcel, and write 'US RETURNED GOODS' on the outside of the parcel. Jackivyglobal is not responsible for international returns that have not been sent as per our instructions for return, for parcels which are held or delayed by customs.

Please be aware that customs and import duties, taxes and/or fees may be payable, and are the responsibility of the customer (even if you refuse to accept delivery of the shipments upon arrival).

EXCHANGES
Currently orders cannot be exchanged, unless item is faulty or incorrect. Please use our online returns service to notify us of your return and ensure this is within 14 days of receipt. Once confirmed by our team, a new order can be placed through Jackivyglobal.com at any time or if you contact us on [email protected] you can place an order via our Customer Service team.

ORDER CANCELLATIONS AND AMENDMENTS
Please note, we may be unable to combine orders, change the size, edit your billing and shipping details or add pieces to an existing order once it has been placed. Please contact our Customer Service Team on [email protected] and if still in time, we will try our best to accommodate your changes. If you decide to cancel your order after it has been processed we will unfortunately be unable to refund any shipping related charges incurred.

IF YOUR ITEM IS FAULTY...
In the unlikely event your item has a fault, please contact us at [email protected] quoting your order number and providing a description and image of the item. Our team will then get back to you in 1-2 working days.

BUSINESS CUSTOMERS
Our return policy applies exclusively to personal customers. For all items purchased by business customers or for purposes other than for personal use, all sales are final.