Terms & Conditions

GENERAL INFORMATION
These Terms and Conditions apply to all items ordered from jackivyglobal.com . By using this website and/or placing your order you agree to be bound by the conditions set below. If you have any questions regarding these Terms, or in the unlikely event that you have any complaints about any products purchased, please contact us at [email protected].

We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order.
PRODUCT INFORMATION
We will adopt all possible means to ensure that all details, descriptions, colours and prices of products appearing on the website are correct at the time when the information was entered into the system. Limitations of colour reproduction and the individual colour setting of your screen may mean a slight variation.
All products on the website are subject to availability. We may limit the quantity of products we supply, supply only part of an order or divide up orders. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

We reserve the right to refuse orders where product information has been mis-published, including prices and promotions. We also reserve the right to alter the terms or duration of any special offers or sale promotions. From time to time our retail store may run special local promotions (which may not be available on our website) or we may offer special discounts online that are not available in the retail stores. Some website promotions may not be available to customers in particular jurisdictions.
All sizes and measurements are approximate, based on UK standard sizes. Please refer to the size guide for clarification.
All products are sold on the basis that they are suitable for personal use only. Please contact us on [email protected] if you intend to resell any products as a business.
PURCHASE OF PRODUCTS
By placing an order through our site, you confirm that:

You are legally capable of entering into binding contracts
You are at least 18 years old
You are resident in one of the countries serviced by our site; and
You are accessing our site from that country

The necessary steps in order to create the contract between you and Jackivyglobal are the following: you place an order on our website for the products you are willing to acquire by pressing the confirm order button at the end of the check-out process. You will be guided through the process by a series of simple instructions on the website. Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button. We will then send to you an order acknowledgement email detailing the products you have ordered. As your product is shipped from our warehouse we will send you a dispatch confirmation email.

Order acceptance and the completion of the contract between you and us will take place when we dispatch to you the products ordered. However, we reserve the right to reject your order at any time.
Reasons for which we may have to reject your order in part or in full are, but are not limited to:

The product ordered is unavailable from stock or is incorrectly priced, or otherwise incorrectly described
We are unable to obtain authorisation or capture your payment
If you fail to meet the eligibility to order criteria set out in these Terms & Conditions
If you order multiple quantities of an individual Product where such Products are to be shipped to any one customer or delivery address
If the delivery address you give is the address of an entity or individual providing freight forwarding services

You will be subject to the policies and Terms and Conditions in place at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within fourteen working days of your receipt of the products).

We will take all reasonable care to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website. Please refer to our Privacy Policy.

Where applicable, you may cancel your order in accordance with your rights under the Consumer Contracts Regulations. Should there be any problems with your order we will contact you.

The contract will be concluded in English.

We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Product from this Website whether or not that Product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
PRICES
The price of any products will be as quoted on our site from time to time, except in cases of obvious error. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

All prices are charged in USD / GBP and are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system.

The total cost of your order is the price of the products ordered plus delivery charges. Please note that in some countries additional duties and other taxes may be payable to your local tax authorities on receipt of your delivery. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Refusal to pay custom duties and charges at, or prior to, receipt of your order may incur extra cost which may be charged directly to you by the carrier or customs agencies or recharged and/or deducted from any refund due to you if we incur those costs on your behalf. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of any such laws.

We aim to ensure that all pricing information on the Site is correct. Occasionally, however, an error may occur and products may be incorrectly priced. Where a product's correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection. We are under no obligation to provide the product to you at an incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing. If we have taken an advance payment in circumstances where pricing information is incorrect, we shall endeavour to refund the payment taken as soon as possible if the product has not been shipped.

TITLE & RISK
Ownership of the products will only pass to you when jackivyglobal has received full payment for such products, including delivery charges and we have accepted your order. The products will be at your risk from the time of dispatch.

CANCELATIONS & RETURNS
Should you wish to cancel or return any Products, you may only do so in accordance with our Return Policy. This Returns Policy does not affect your statutory rights as a consumer (including, where applicable, your rights under applicable distance selling legislation or e-commerce regulations, the “Regulations”).

As a consumer, you may cancel your Contract from the moment you place your order until 14 days, from the day you received the products. In this case, you will receive full refund of the price paid for the products in accordance with our Return Policy.

Where you return a Product under the Regulations we will issue you with a full refund but you will need to return the Product in the condition you have received it at your own cost (if you have already received the Product), unless otherwise specified in our Returns Policy. Where you have paid any duties or taxes on the importation of the Product you wish to return, Jackivyglobal shall have no liability in relation to any claim for a refund of such duties or taxes from the authorities or whether or not such a refund is possible.

If by error or omission you indicate a wrong delivery address and/or you refuse delivery of your order and/or the Products cannot be delivered to you within two delivery attempts because no one is available to receive the Products at the address you have indicated, you will be liable for the cost to return the Products to us and any such cost will be payable by you or deducted from any refund due. 

LIABILITY
jackivyglobal warranty does not apply to any defect in the products arising from fair wear and tear, wilful damage, accident, negligence by you or a third party, if you use the product in a way that we do not recommend, your failure to follow our instructions, or any alteration or repair you carry out without our prior written approval.